wavelength.law

Case Study - Legal Portal

The in-house team of a well-known broadcaster was overwhelmed with legal requests from the business.


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Wavelength.law Case Study

LEGAL PORTAL

FOR THE IN-HOUSE LEGAL TEAM OF A GLOBAL TELECOMMUNICATIONS COMPANY AND BROADCASTER

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Client needed

  • To alleviate the constant pressure to "do more for less".

  • To have their business stakeholders "self-serve" on work that shouldn't require Legal input.

  • To get clear instructions from internal clients.

  • To streamline work processes and drive efficiency.

Wavelength solution

  • Conducted information-gathering interviews and highly creative and collaborative workshops.

  • Identified automation opportunities, mapped workflows and designed more efficient pathways for making a request to Legal.

  • Designed an online portal to allow business stakeholders to access “self-service” legal resources and make new instructions to the Legal team.

Client results

  • More capacity to focus on complex legal work.

  • Clearer instructions, covering the essential information needed for a lawyer to do their work.

  • Enhanced management reporting capability (better data).

  • Reduced email traffic and time saved due to requests not coming in by email or in person.

Now, Legal requests are either avoided entirely due to self-service automation or quickly triaged, all while valuable data is captured to assist management decision-making.

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SOLUTION SNAPSHOT

The client's goal was to relieve its Legal team of the constant pressure to “do more for less”, streamline their work processes and drive efficiency.

The approach was to conduct information-gathering interviews, run collaborative workshops, identify automation opportunities and map workflows.

The result was an online portal offering “self-service” legal resources and allowing business stakeholders to make new instructions to the Legal team.  This solution led to increased capacity, clearer instructions, better management information and reduced email traffic.

 

 

Wavelength.law is the regulated firm of legal engineers, using data engineering and creative design to deliver positive change in the legal sector.

 

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