Our experience is that year on year efficiency gains often require combination of technologies where synergies between systems can deliver ever increasing gains.
This is where data integration between systems and with other solutions within a business, (e.g. ERP system, HR database, CRM tools, etc.) become increasingly important.
With law firms
Within law and other professional services firms we have considerable experience of delivering, e.g.:
(i) transformational change of the billing and collections process;
(ii) transformational change around expense control and time recording;
(iii) transformational pricing change, centred around client profitability analysis; and
(iv) novel, highly automated systems to assist lawyers with their administration and compliance obligations.
With in-house legal departments
With in-house legal departments we have considerable experience of delivering redesign and optimisation of the legal function.
For example, we have recently advised on and assisted with the design of a new legal triage system for the business to better track deals and legal requests, to manage expectations of the business and to improve efficiencies by ensuring the correct advisors receive and do the work, and for the advisors to receive better instructions from the business the first time around.